Terms of Service
Effective Date: 4 November 2025
Introduction
These Terms of Service (“ToS”) constitute a legally binding agreement between GLOBAL META UNIVERSE PTE. LTD. (together with its affiliates, “FashionLabs”, “we”, “our” or “us”) and you (“user”, “you” or “your”). These ToS govern your access to and use of our mobile applications, websites, tools, platform features, and the AI-powered virtual try-on and content generation services described below (collectively, the "Services").
Any personal data you submit to us or which we collect about you is governed by our Privacy Policy (“Privacy Policy”). You acknowledge that by using the Services, you have reviewed the Privacy Policy. The Privacy Policy is incorporated by reference into the ToS and together form and are hereinafter referred to as this “Agreement.”
1. Acceptance of ToS
YOU ACKNOWLEDGE AND AGREE THAT, BY CLICKING ON THE “I AGREE” OR SIMILAR BUTTON, REGISTERING FOR AN ACCOUNT, VISITING THE APP, OR ACCESSING OR USING THE SERVICES, INCLUDING THE AI FUNCTIONS (AS DEFINED BELOW) THAT ARE PART OF THE SERVICES, YOU ARE INDICATING THAT YOU HAVE READ, UNDERSTAND AND AGREE TO BE BOUND BY THE TOS. IF YOU DO NOT AGREE TO THE TOS, THEN YOU HAVE NO RIGHT TO ACCESS OR USE THE SERVICES.
The ToS are effective as of the date you first click “I agree” (or similar button or checkbox) or use or access the Services, whichever is earlier. If you accept or agree to the ToS on behalf of your employer or another legal entity, you represent and warrant that (i) you have full legal authority to bind your employer or such entity to the ToSs; (ii) you have read and understand the ToS; and (iii) you agree to the ToS on behalf of the party that you represent. In such event, “you” and “your” will refer and apply to your employer or such other legal entity.
2. Amendments to ToS
Please note that this Agreement is subject to change by us in our sole discretion at any time. When changes are made, we will update the new ToS and any supplemental Terms available on the website and within the App. FashionLabs may require you to provide consent to the updated ToS in a specified manner before further use of the Services is permitted. If you do not agree to any change(s), you shall stop using the Services. Otherwise, your continued use of Services constitutes your acceptance of such change(s). PLEASE REGULARLY CHECK THE WEBSITE TO VIEW THE THEN-CURRENT ToS.
3. Description of Services
FashionLabs provides an AI-powered virtual try-on application and related online services (collectively, the "Services"). The Services include features and capabilities that utilize artificial intelligence, machine learning, or similar technologies developed by FashionLabs and/or its third-party providers ("AI Functions"). The Services allow you to: (i) upload photos or other permitted content; (ii) generate virtual try-on images and other content using the AI Functions that realistically simulate clothing, styling, and different environmental scenarios; and (iii) create, download, publish, or share such generated content through the FashionLabs platform or external channels.
We may update, enhance, modify, suspend, or discontinue any aspect of the Services at any time, including specific virtual try-on features, clothing catalogs, and community or sharing functionalities. We may also impose limits on, or restrict or suspend, your access to the Services (in whole or in part) for operational, technical, business, legal, or security reasons. This may include restrictions required to comply with applicable laws, regulations, governmental orders, platform policies, export control rules, or data protection obligations in the jurisdiction where the Services are offered or accessed. Such actions may be taken with or without prior notice, and we are not liable to you or any third party for any modification, suspension, or discontinuation of the Services, or for any associated loss of data or inability to access generated content.
4. Account, Registration and Authentication
You may access and use the Services either: (a) without creating a registered account, in which case your access may be associated with your device or other technical identifiers (e.g., cookie, device ID, or similar identifier) (a “Device Login”), or (b) by registering an account with FashionLabs (an “Account”) using a supported login method, such as email verification or third-party authentication (e.g., Apple ID, Google, or other login methods enabled by FashionLabs). When creating an Account, you may be required to provide certain information, which may include, without limitation, your nickname, phone number, email address, or other information necessary for operating the Services. By using the Services, you agree to provide true, accurate, current, and complete information and to update such information as necessary.
FashionLabs may support passwordless authentication, which may require a verification code sent to a device or email address you own, or authentication through a third-party login provider. You are responsible for maintaining the confidentiality and security of any device, credentials, authentication method, or identifier associated with your access to the Services. You are solely responsible for all activities conducted through your Device Login or Account, whether or not authorized by you. FashionLabs does not control how third-party authentication providers process or secure your credentials and expressly disclaims liability arising from your use of such third-party authentication methods. If you suspect any unauthorized access or believe your Account or Device Login has been compromised, you must notify FashionLabs immediately.
The person signing up for the Services will be the contracting party (“Account Owner”) for the purposes of the ToS and will be the person who is authorized to use any corresponding Account we provide to the Account Owner in connection with the Services; provided, however, that if you are signing up for the Services on behalf of your employer, your employer shall be the Account Owner. As the Account Owner, you are solely responsible for complying with the ToS and only you are entitled to all benefits accruing thereto. Your Account is not transferable to any other person or account. You must immediately notify us of any unauthorized use of your identification or any other breach or threatened breach of our security or the security of your Account.
By providing your email address and using the Services, you hereby consent to FashionLabs's use of your email address to: (i) authenticate login requests and verify your identity; (ii) perform and improve upon the Services; and (iii) provide you with information and reminders regarding your registration, changes and updates, service outages or alterations. These communications may include, among other things, authentication codes, service notifications, and other important reminders. You may manage your email preferences by modifying your Account settings on the Site or by emailing support@fashionlabs.ai or noreply@fashionlabs.ai. Please note that certain service-related communications, such as security alerts and authentication messages, are necessary for the operation of the Services and cannot be opted out of.
5. Service Access and Subscription
5.1 Points-Based Service Access
FashionLabs provides access to its Services through a points-based and/or subscription-based model. Points can be obtained by:
- Purchasing point packages through one-time payments;
- Subscribing to membership plans (monthly, yearly, or as otherwise offered), which may include recurring Points or other benefits; and
- Earning Points through activities or tasks published by FashionLabs (such as content creation challenges, promotional campaigns, or other engagement programs).
Points are non-transferable, cannot be withdrawn for cash or any other currency, and have no monetary value. FashionLabs reserves the right to set and modify expiration dates for Points, including Points obtained through purchases, subscriptions, or promotional activities. You are responsible for monitoring your Points balance and expiration status. The amount of Points required for each type of Content, the exchange rate between currency and Points, and the rules for earning or using Points may be updated or adjusted at FashionLabs’s discretion.
5.2 Subscription and Renewal
By purchasing or earning Points, you agree to pay all applicable fees (“Fees”) using a valid payment method. All Fees are non-refundable except as required by applicable law. FashionLabs reserves the right to change prices, Points consumption rules, or billing methods at any time with notice (e.g., posting in-app or email).
If you purchase a subscription plan, it will automatically renew at the end of each billing period at the then-current rat, unless you actively cancel the auto-renewal according to the subscription terms before the next renewal date. Cancellation stops future renewals, but no partial or prorated refunds will be provided for the remaining period. Cancellations take effect at the end of the current billing cycle, and no refunds or credits will be issued for any unused period or partially remaining subscription term. Virtual goods, consumable digital items (including Points), and redeemed promotional codes are non-refundable and non-exchangeable once delivered.
If you are an individual located in the European Economic Area (EEA), the United Kingdom, or Switzerland (collectively, the "Designated Countries"), you have the right to withdraw from your subscription contract within 14 days of purchase without giving any reason (the "Cooling-Off Period"). However, you acknowledge and agree that if you expressly request the Service to begin during the Cooling-Off Period, your right of withdrawal will be lost once the Service has been fully provided. For the purposes of this ToS, the Service is deemed fully provided, and your withdrawal right expires, at the moment you first access or use any premium feature or consume any virtual asset (such as "Points") as part of the subscription. To the extent permitted by law, by clicking "I Agree" or similar consent mechanism presented to you at the time of first use of a premium feature, you are making an express request for the Service to begin and you acknowledge that you will lose your right of withdrawal.
5.3 Promotional Offers and Incentive Programs
FashionLabs may, from time to time, provide promotional offers such as bonus Points, discounted packages, trial periods, or other benefits (“Promotional Offers”). These offers are temporary, subject to specific terms announced by FashionLabs, and cannot be combined with other offers unless expressly stated. FashionLabs reserves the right to modify or withdraw any Promotional Offer at any time without prior notice.
FashionLabs may launch incentive programs to encourage content creation, participation, or engagement (“Incentive Programs”). These Incentive Programs are optional and governed by separate terms (“Program Policy”), which may specify eligibility, reward types, distribution methods, and other conditions. Rewards may include Points, bonus content access, or other benefits. FashionLabs has full discretion to modify, suspend, or terminate any Incentive Program, interpret Program Rules, or withhold rewards in cases of abuse, fraud, or violation of the Terms. Platform Tasks and rewards may be adjusted or discontinued without prior notice.
5.4 Payments and Processors
FashionLabs uses third-party payment processors, such as Stripe, PayPal, and in-app purchase services provided by Apple App Store and Google Play, to handle transactions. By purchasing through the Services, you agree to comply with the applicable payment processor’s terms and privacy policies and authorize the sharing of necessary payment information to complete your transactions. You shall ensure that all payment information provided is accurate, current, and complete.
6. Content and Ownership
6.1 Ownership and Responsibilities
“Input” refers to any content, information, and materials (including text, images, or videos) that you provide, submit, upload, publish, or otherwise make available through the Services for use with our AI Functions. When you provide Input for use with our Services, you will receive output generated and returned by it (“Output”, and together with Input, “User Content”).
We do not claim any ownership rights in your User Content. Nothing in this Agreement will be deemed to restrict any rights that you may have to use and exploit your own User Content. You are solely responsible for your User Content, its legality, reliability, and appropriateness. This includes ensuring compliance with all applicable laws and this Agreement. You represent and warrant that your User Content:
- Is true, accurate, and not misleading;
- Does not infringe any third party's intellectual property rights, rights of publicity, or privacy;
- Complies with all applicable laws and regulations (including those governing export control, consumer protection, unfair competition, and privacy);
- Is not defamatory, threatening, or harassing;
- Is not obscene or pornographic and is not harmful to minors;
- Is free of viruses or other malicious code;
- Does not misrepresent any relationship with or endorsement by FashionLabs;
- Will not create liability for FashionLabs or cause us to lose our service providers.
If your User Content contains personal data of any individuals, you are solely responsible for ensuring you have the appropriate legal basis and permissions for FashionLabs to collect and process such data on your behalf to provide the Services. Any Personal Data in User Content will be handled in accordance with Applicable Data Protection Laws. Your rights under these laws are not limited by this Agreement.
FashionLabs reserves the right to implement and enforce technical and administrative safety measures to detect, prevent, or restrict any illegal, infringing, harmful, or otherwise unsafe content or activity. Such measures may include automated or manual review, content filtering, moderation, blocking, watermarking, or suspension of access.
6.2 License You Grant to FashionLabs
By submitting, uploading, or making available any User Content through the Services, you grant to FashionLabs a worldwide, non-exclusive, royalty-free, and revocable license, solely for the purpose of operating, providing, maintaining, and improving the Services, including displaying, processing, reproducing, and storing your User Content. This license will remain in effect only for as long as your User Content is stored on or otherwise processed by the Services.
Where you provide express consent (where required under applicable law), you further grant FashionLabs the right to use your User Content to train, develop, enhance, and improve the Services and our AI models. You may withdraw such consent at any time by adjusting your privacy/permissions settings within the Services or by contacting us as described in our Privacy Policy.
6.3 Our Rights and Responsibilities
Any Personal Data contained in User Content will be handled in accordance with all applicable privacy and data protection laws and regulations, including without limitation the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), together with any amendments, successors, or implementing regulations thereto (collectively, "Applicable Data Protection Laws"). Nothing in these Terms limits your rights under Applicable Data Protection Laws.
We may use anonymized and aggregated usage data (which no longer constitutes Personal Information) for analytics, improving our Services and models, or other legitimate business purposes.
7. Prohibited Uses
In addition to other prohibitions as set forth in the ToS, you are prohibited from using the Services:
- For any unlawful purpose;
- You may not upload, share, or store sexually explicit, pornographic, or otherwise NSFW content.
- To conduct any unlawful acts or solicit others to perform or participate in any unlawful acts;
- To violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
- To use the Services for any purpose or in any manner that infringes upon or violates the rights, including but not limited to intellectual property rights, of us or any third party;
- To harass, abuse, insult, harm, defame, slander, stalk, threaten, disparage, intimidate, discriminate in any way, including, but not limited to, discrimination based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability, or otherwise violate the legal rights (such as rights of privacy or publicity) of others;
- To submit false or misleading information;
- To upload or transmit viruses or any other type of malicious code;
- For any obscene or immoral purpose;
- To interfere with or circumvent the security features of the Services;
- To attempt to compromise the system integrity or security;
- To attempt to access unauthorized accounts or to collect or track the personal information of others;
- To use any automated system, including without limitation “robots,” “spiders,” “offline readers,” etc.;
- To impersonate another person or otherwise misrepresent your affiliation;
- To attempt to decipher, decompile, disassemble, or reverse engineer any of the software;
- To sell or otherwise transfer your profile.
8. Representation of Warranties
8.1 Age Eligibility
You must be at least 13 years old to access and use our Service. If you are under the age of 13 you are not permitted to register for an Account or provide your personal information to FashionLabs.
Accordingly, you represent and warrant that: (i) if you are 18 years of age or older or are at least of the legally required age in the jurisdiction in which you reside, you have the right, authority and capacity to enter into this Agreement; or (ii) if you are under 18 years of age, you have your parent’s or guardian’s permission to use our Service.
8.2 User Obligations
You further represent and warrant that (i) you have read, understand, and agree to be bound by this Agreement, (ii) you will act professionally and responsibly, and (iii) you will act in accordance with any applicable local, state, or federal law or custom and in good faith.
If you are located in the Designated Countries or serve end-users in the EEA market, you represent and warrant that you will obtain consent or use any other available, legally valid mechanism to transfer data to FashionLabs and cause such data to be processed.
9. Termination and Suspension
9.1 Termination
You may terminate the ToS and close your Account at any time for any reason by using the account deletion feature within your Profile settings.
FashionLabs reserves the right, at its sole discretion, to refuse, suspend, limit, or terminate your access to the Services, at any time and for any reason, including but not limited to our reasonable belief that you have violated any provision of this Agreement.
9.2 Data Handling Post-Termination
Following the termination or cancellation of your Account, we will initiate the process to delete or anonymize your personal data in accordance with our Data Retention and Deletion Policy and Applicable Data Protection Laws.
10. Third-Party Links and Services
The Services may contain links to third-party websites. Such links do not constitute endorsement by FashionLabs or association with those websites. FashionLabs does not control any such websites, and is not responsible for their availability, accuracy, content, advertising, products, or services. You access such third-party websites at your own risk.
11. Intellectual Property Rights
11.1 Intellectual Property
Except for the User Content that you own, the Services and their entire contents, features, and functionality (including but not limited to all text, graphics, logos, images, software, UI, trademarks) are owned by FashionLabs, its licensors, or other providers and are protected by copyright, trademark, and other intellectual property laws.
11.2 Copyright Complaints and Infringement Claims
FashionLabs respects the intellectual property rights of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide us with the required written information via email to security@fashionlabs.ai.
12. Confidential Information
You acknowledge that all non-public information of FashionLabs, including but not limited to trade secrets, business plans, financial data, and product designs, is Confidential Information. You agree not to disclose, transfer, or use any Confidential Information for any purpose other than as necessary to use the Services.
13. Disclaimer of Warranties
14. Indemnification
You agree to defend, indemnify, and hold harmless FashionLabs from and against any claims, liabilities, damages, losses, and expenses arising out of or relating to your access to or use of the Services or your violation of this Agreement.
15. Dispute Resolution
15.1 Informal Resolution Process
You agree that, in the event any dispute arises, you will contact us at security@fashionlabs.ai and attempt in good faith to negotiate a written resolution.
15.2 Binding Arbitration
You and FashionLabs agree that any dispute will be settled by binding arbitration. You and FashionLabs both agree to waive the right to a trial by jury and the right to participate in any class action proceeding.
15.4 Governing Law
This Agreement and your use of the Services will be governed by, and will be construed under, the laws of the State of California.
16. Miscellaneous
This Agreement constitutes the entire and exclusive understanding between you and FashionLabs. If any provision is held to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the other provisions will remain in full force and effect.
17. Notices
You consent to receive any agreements, notices, disclosures and other communications to which this Agreement refers electronically including without limitation by e-mail or by posting Notices on our website or the APP.
Contacting Us
If you have any questions about this Agreement or about our Services, please contact us:
- Support & General Inquiries: support@fashionlabs.ai
- Business Cooperation: contact@fashionlabs.ai
- Security & Legal Matters: security@fashionlabs.ai